Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the typical delivery time for an order?
Local orders within Pakistan are typically delivered within 5-7 working days, while international shipping can take 10-15 working days depending on the destination and customs clearance.
Do you offer stitching services for unstitched collections?
Yes, we offer premium stitching services for our unstitched luxury collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size chart.
What is your return and exchange policy?
We accept returns for damaged or defective items within 7 days of delivery. Please note that customized or stitched outfits cannot be returned or exchanged unless there is a manufacturing fault.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking number and a link to the courier's portal to monitor your shipment.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and PayPal for both domestic and international transactions.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible; however, slight variations in color may occur due to photographic lighting or your device's display settings.